Frequent Questions

COVID19 TERMS & CONDITIONS

COVID19 BUYING AND SELLING INFORMATION
hidden content

FREQUENTLY ASKED QUESTIONS – NFL & Green Bay Packers’ Season and the COVID-19 situation:

THE 2020 NFL SEASON & BUYING TICKETS & PACKAGES:

The NFL has announced its 2020 season schedule including for the Green Bay Packers. Will the games definitely take place?

The NFL has expressed confidence that all games will occur with fans in the stands under the safest precautions available for the safety of all. However, it certainly remains possible that unfolding circumstances could affect this plan.

 

Is Event USA selling game tickets now?

Yes, we are selling game tickets.  A full range of ticket choices is now available for purchase on our website.

 

Is Event USA selling Game Packages/Tour Packages now?

We are selling day of game home packages (ticket and tailgate party packages) now.  We are currently working on our full home and road game packages with lodging. Please check back for updates! If you don’t wish to miss out on your opportunity to book, you can add your name to our waitlist, telling us which game or games, whether home or road, you are interested in, and you will be amongst the first contacted when packages become available. To do so  Click here.

 

Is Event USA selling its “Packers Player Autograph Reception” now?

We are currently not offering these receptions due to the uncertainty of what the government or NFL rules will be with social distancing concerning the players in the coming future. Typically this reception is included in our Gold Package; however at this time it will not be included, but can be added on at a later date if available. Please check back on availability for this in mid-summer.

 

Will the games go forward with only partial attendance allowed in the stands?

 This is a concept that has been discussed by the NFL as well as other sports leagues. It remains to be seen whether this might be implemented. For now the NFL plans to go ahead with all games with full attendance.  We doubt that such a “partial attendance” plan would be used at Lambeau Field.

 

Is it possible that games will proceed with no fans allowed to attend?

 This is also a concept that has been discussed and may be a contingency plan for the NFL if evolving circumstances make it impractical for fans to safely attend games.

 

Is it possible that the scheduled games will be postponed and played on other dates?

 This is a possibility and has been set up as a contingency plan by the NFL.

 

If I book a game package or purchase game tickets with Event USA, what will happen if the game I ordered is CANCELLED?

 If that game is completely canceled, and not rescheduled, customers will be offered the option of a refund or a credit on account, at their discretion.

 

If I book a game package or purchase game tickets with Event USA and the NFL POSTPONES the game I ordered, setting it for a different date, what will happen with my order?

Your order will continue to be honored for the date and time that the game has been postponed to. With regard to policies as to any refunds if games are simply postponed, rather than canceled, we will follow the lead of the Green Bay Packers, or the other team your order involves, as to whether they are making refunds for that same game to their season ticket holders.  Absent that, cancellations will not be allowed.

 

What other terms and conditions apply to orders that I place?

Our usual T&C apply to all orders.  You can view the full set of terms and conditions that apply to various types of orders you place by clicking HERE:

 

SELLING TICKETS TO EVENT USA:

Is Event USA buying game tickets now?

Thank you for your interest in selling your Green Bay Packers and/or other tickets to us. At this time we are not buying tickets until more is known about the likelihood that games and other spectator events will actually proceed despite the worldwide pandemic we are experiencing. Please check back with us periodically to see whether we have commenced buying tickets, but it’s unlikely we will do so anytime sooner than June 1, 2020. We are closely monitoring all evolving events and government regulations so as to make an appropriate decision on that. Thank you for your business and your patience.

WHY SHOULD I BOOK WITH EVENT USA?

One word: experience. Event USA has served Green Bay fans since 1989! Our on-site staff is experienced, friendly and helpful. We will be at your service every step of the way! Simply stated, our packages offer the highest quality at competitive prices!

Want to read more? See reviews from previous customers or view more reasons to Buy From Us.

WHO CAN PURCHASE A EVENT USA PACKAGE?

Any individual or group can attend a game. Our bookings range from 1 person to groups of hundreds.

I ORDERED ON < DATE > & STILL HAVEN’T RECEIVED MY TICKETS!?

If you choose to have your tickets tour documents shipped with exact ticket locations purchased, they will arrive approximately 1 week prior to the game by FedEx.

For those customers that purchased a package with generic seating locations, your package will arrive two business days before the scheduled game. For example, on a Sunday game, that would mean FedEx will deliver your package on Thursday.

All FedEx packages require a signature upon delivery. If no one is home to sign for the package a call slip should be left for you to arrange a time that works for you.

If you are leaving to travel to Green Bay before the scheduled shipping date we recommend changing your order to an office pickup – it’s FREE and one less thing to worry about bringing along for your trip! All packages and tickets can be picked up in our office starting on the Friday of your game weekend.

HOW DO YOU OBTAIN TICKETS TO LAMBEAU FIELD GAMES?

We obtain tickets from season ticket holders at market prices. Tickets are not available through the team as the stadium capacity goes to the season ticket holders with over 60,000 names on the waiting list.

WILL WE SIT TOGETHER AT THE GAME?

Generally, yes. In groups over 4 we try our best to have your group sit together and are usually successful as we have access to some limited large blocks of tickets for may of the Lambeau Field games. In the event we cannot get all your seats together you may be split up and seated as close as possible. To guarantee your group will be seated together we recommend upgrading to exact tickets. Group seating is more limited for road games. You will usually be notified or informed at the time of ordering the ability to seat your group together.

CAN WE UPGRADE OUR TICKETS?

Upgraded tickets, from the goal line to mid-field are available for most games. Club Seats & Skyboxes are also available for all home games.

CAN WE PURCHASE TICKETS ONLY?

You can purchase tickets without any other amenities here: Buy Tickets Only Here

WHAT ARE YOUR OFFICE HOURS AND WHERE ARE YOU LOCATED?

Please see our About Us page for current office hours, which also shows any extended hours for Home Game Weekends. Our office is located just 1 mile from Lambeau Field in Green Bay, Wisconsin. The address is 580 Cormier Road, Green Bay WI 54304.

WHERE CAN I PURCHASE PACKERS MERCHANDISE?

We have Packers memorabilia and souvenirs for sale in our office or on display before the game in the lobby of the Tundra Lodge Resort. Check out The Vault!

HOW DO I GET TO GREEN BAY?

For driving directions to and from various places of interest in Green Bay, get driving directions with our new tool. American, Delta, and United Airlines provide service to Austin Straubel Field in Green Bay.

CAN WE EXTEND OUR STAY?

Yes, additional nights hotel may be added to all home and road game packages. Rates for extra nights hotel are listed in the pricing charts. Extra Night Hotel Rates are based on a per room basis, including hotel taxes. Additional nights hotel are not available for bus tours departing from selected cities throughout Wisconsin or road tours including air transportation.

WHERE CAN WE MEET PLAYERS?

Event USA offers our exclusive Gold Package which includes autograph and photo sessions with Players. Gold Package is sold out or you have purchased another package from Event USA but still want to meet players? No problem you can add our Player’s Autograph Reception to any package or simply buy it alone by clicking here.

DO WE NEED TO RENT A CAR IN GREEN BAY?

With most hotels we use for our packages, a rental car is not required, but may be desired. All hotels included in our packages are either within walking distance of the stadium, or we provide you with transfers from the hotel, and many also provide airport shuttles. Local cab fares are relatively inexpensive and may be arranged through the hotel upon arrival. A rental car would be recommended for longer stays or to visit attractions outside of the city limits.

DO YOU OFFER CUSTOMIZED TOURS?

Yes, all of our tours are available to fans from any destination. All tours include a 1 or 2 night hotel stay. Customized packages are available by adding airfare and additional nights hotel to the base package. To make flight reservations for any home or road game give us a ring at 920-722-5377.

WHAT IS THERE TO DO IN GREEN BAY?

Green Bay is an exciting place to be on Home game weekends. There are many fine restaurants, sports bars and themed attractions. There is a zoo, the National Railroad Museum, and of course, you don’t want to miss the Hall of Fame at Lambeau Field. For a complete list of area attractions visit the Green Bay Chamber of Commerce or Green Bay Visitor and Convention Bureau web pages.

WHAT ARE THE STADIUM POLICIES AT LAMBEAU FIELD?

City Ordinance provides that no beverages, thermoses, ice chests, coolers or jugs be brought on the premises. In addition, no food items and glass containers are allowed to be brought inside Lambeau Field. Video cameras and still cameras with lenses over 12″ are not allowed. You are permitted to use a still photo camera for your personal enjoyment. All game attendees, including infants, must have a game ticket. View our Lambeau Field Seating Chart & Carry-in Bag Policy

WHERE WILL MY TICKETS BE LOCATED?

The standard Tour and Tailgate packages include an end zone game ticket. Upgraded tickets from the 100 level endzone to mid-field and club seating are available for ALL games at additional cost.

I BOUGHT A PACKAGE ON < DATE > AND I SEE THE PACKAGE IS LOWER THAN WHAT I PAID. CAN I GET THE DIFFERENCE?

Sorry, no. Ticket prices can change many times before the start of the game, often multiple times per week or even per day! Likewise, we don’t ask you to pay the difference when prices rise.

Unlike in department stores where merchandise has a relatively fixed price and may drop over time, tickets are like commodities where the price you pay varies depending on market conditions.

We try to keep our prices relatively fixed over time but due to supply and demand as well as how the team is doing, we may need to adjust pricing accordingly. We always advise buying early which guarantees your place in the stadium, at the location you chose; if you wait, those particular seats may not be available any longer especially with the most popular games.

WHY A HANDLING/SERVICE FEE?

This fee helps us recover some of the costs associated with processing payments, handling, as well as making sure all the tickets we receive are authentic. The processing fee is a modest 3% (other sellers have been known to charge 10% or more). While others may claim they don’t charge any service fees, the fee may actually be built into the price anyway.